Dream Bundles is not responsible for lost or stolen packages. Please make sure all of your information is correct before check out. Once your order is placed it must be final because no changes can be made. Your billing and shipping address must match or you will be required to provide additional information such as recent bill, drivers license, etc. Please allow 1-3 business to process your payment. Once your payment is processed please allow 7-10 Business days to ship your order. (Once it is scanned in then it normally takes 1-3 days to arrive). Due to us experiencing a heavy volume of orders, some orders will be put on back order. If your order is on back order you will receive an email from us within 24-48 hours .Back orders are normally processed between 3-7 Business Days. Email us If you have any questions or concerns.
WE DO DO NOT ACCEPT RETURNS OR EXCHANGES OF UNBOUNDED HAIR OR HAIR THAT HAS BEEN TAMPERED WITH(WASHED, UNCOILED FROM THE WAVE OR CURL PATTERN, OR THAT HAS BEEN UNRAVELED FROM RUBBER BAND) . IF A BUNDLE IS APPARENT OF USE OF ANY KIND OR HAS BEEN TAMPERED WITH WE WILL NOT REFUND ON ANY BASIS, AND WE RESERVE THE RIGHT TO MAKE THE DECISION BASED ON THE CONDITION OF THE RETURNED HAIR.

WE WILL USE OUR INDUSTRY EXPERTISE TO DETERMINE IF A REFUND IS GRANTED. THE REFUND SHALL BE PAID WITHIN THE SAME MANNER AS PAYMENT, I.E. PAYPAL, REFUND VIA PAYPAL

WE WILL ACCEPT RETURNS WITHIN 7 DAYS OF INITIAL RECEIPT VIA FEDEX FOR ONLINE PURCHASES. THERE ARE NO REFUNDS OR EXCHANGES FOR IN STORE PURCHASES. ALL RETURNS WILL BE MADE MINUS THE EFFECTIVE COST AND WILL BE MADE WITHIN 72 HOURS OF RECEIPT

THERE ARE NO REFUNDS OR EXCHANGES ON WHOLESALE ORDERS

ALL ORDERS BEING RETURNED SHOULD HAVE TRACKING INFORMATION. PLEASE KEEP THAT INFORMATION AND HAVE IT AVAILABLE UPON INQUIRY.

WE DO NOT REFUND SHIPPING ON RETURNS

CANCELLATION POLICY

IF YOU CANCEL YOUR ORDER PRE-PROCESSING OR SHIPMENT WE WILL IMMEDIATELY REFUND ALL FUNDS BACK TO YOUR ORIGINAL PAYMENT METHOD. PLEASE NOTE EVERY PAYEE HAS DIFFERENT POLICY SO PLEASE ALLOW UP TO 10 BUSINESS DAYS FOR CANCELLATIONS AND OR REFUNDS TO PROCESS BACK TO YOUR METHOD OF PAYMENT